At Tivronex (https://tivronex.com), we are committed to providing high-quality educational services for older adults learning digital skills and safe online practices. Our Refund Policy is designed to be transparent and fair, clearly outlining the conditions under which refunds may be issued.
By purchasing a course, pass, or subscription on Tivronex, you agree to the terms outlined below.
1. Eligibility for Refunds
Refunds may be considered in the following situations:
- Technical Issues Preventing Access
- If you are unable to access the purchased course or service due to technical errors on our platform, and our support team is unable to resolve the issue within a reasonable timeframe.
- Duplicate or Incorrect Purchase
- If a duplicate payment or accidental purchase occurs, please contact our support team immediately.
- Cancellation of a Course or Event
- If Tivronex cancels a course, workshop, or live session, you may request a full refund or credit toward another course.
Note: Refunds are not provided for dissatisfaction with course content, missed sessions, or inability to complete a course due to personal circumstances.
2. Refund Request Process
To request a refund:
- Contact Tivronex Support within 14 days of the purchase or event cancellation.
- Email: [email protected]
- Phone: +1 250-379-0863
- Provide the following information:
- Name and email used for purchase
- Order or transaction number
- Reason for refund request
- Our support team will review your request and respond within 5–7 business days.
3. Refund Method
- Approved refunds will be issued via the original payment method.
- The processing time may vary depending on your bank or payment provider.
- Tivronex is not responsible for delays caused by financial institutions.
4. Partial Refunds
Partial refunds may be considered in certain cases, such as:
- If a portion of the course has already been accessed or completed
- For courses that include both digital content and live sessions
The amount refunded will be calculated proportionally based on the remaining content or sessions.
5. Non-Refundable Items
The following are generally non-refundable:
- Access to completed courses
- Downloadable resources or PDFs
- Participation in live workshops already attended
- Donations or voluntary contributions
6. Exchanges or Credits
In some cases, Tivronex may offer:
- Exchange for another course of equal value
- Credit toward future courses or services
All exchanges or credits are subject to availability and approval by Tivronex.
7. Changes to Refund Policy
Tivronex reserves the right to update this Refund Policy at any time.
- All changes will be posted on this page with the Effective Date updated.
- Continued use of the platform after updates constitutes acceptance of the revised policy.
8. Contact Information
For questions or refund requests, please contact:
Tivronex Inc.
3604 30th Ave
Vernon, BC V1T 2E4
Canada
Phone: +1 250-379-0863
Email: [email protected]